Software Support, CSM, or Digital Marketing professional looking for a new challenge.

Greetings, bonjour, hallo, dia dhuit, bongu, ciao, guten tag, hola, dobrý den, สวัสดี...

Thanks for finding me. Too many hellos for you? That's just me. It's nice, and also fun, to say hello in different languages. That's one of the first things that I appreciated about France...there's always that verbal exchange or recognition when you enter someone's space.

I've been doing software support for a digital marketing cloud application for 17 years. And before that I had other exciting IT jobs. Software support, specifically cloud-based, has always been fun and challenging for me. It became easy to embrace it as a type of IT work because I liked figuring out issues with the software I was using for my own purposes. It fit me and I fit it. Though, when I was able to use my support skills in a customer success manager type role, it became especially stimulating. Yes, 'stimulating'. I began learning about different types of businesses, building relationships with entrepreneurs and all sizes of companies, diving deep into what a customer's goals were, and finding them the right applications to achieve those goals. All the while, I was there to solve technical issues for them. I love that type of work. You become part of their team and help save some days that need saving.

On the personal side, my balance comes from my kids, lots of music, sports, a bit of writing, and anything creative for myself or my family and friends. Many years back I started Southern California's first social network that used the internet extensively. It is called SocialJunkie (domain for sale by the way). It's named that because those are the people I gravitate towards and we help make people that are not as social feel comfortable in whatever social setting they are in. Well...we try to.

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